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Terms of Sale

Version: v1.0 — Last updated: May 1, 2026

B2B scope: these Terms of Sale (“Terms of Sale”) are entered into between Decalab and any legal entity or individual subscribing to the Elron Service for purposes related to their professional activity. The Service is not marketed to consumers within the meaning of the preliminary article of the French Consumer Code. Consequently, the French Consumer Code provisions concerning withdrawal rights, pre-contractual consumer information, and consumer mediation do not apply.

1. Seller identification

DECALAB, a French single-member limited liability company (EURL) with share capital of €180,000, whose registered office is located at 149 avenue du Maine, 75014 Paris, registered with the Paris Trade and Companies Register under number 993 486 315 (“DECALAB,” “Decalab,” or “we”). DECALAB operates the Elron SaaS service on the elron.ai domain.

Contact addresses:

  • Sales / billing: billing@elron.ai
  • Legal: legal@elron.ai

2. Purpose and scope

These Terms of Sale govern the subscription, billing, payment, renewal, and termination of subscriptions to the Elron Service described in the Terms of Use.

Any subscription constitutes full acceptance of these Terms of Sale. They take precedence over any other Customer document, including the Customer’s own purchasing terms, unless a duly authorized Decalab representative has expressly agreed otherwise in writing.

3. Subscription and formation of the agreement

3.1 Account

Subscription requires the prior creation of a Service account in accordance with the Terms of Use. The customer (“Customer” or “you”) is solely responsible for the accuracy of the information provided, including legal name, billing address, SIRET number, and EU VAT number where applicable.

3.2 Formation of the agreement

The agreement is formed when the payment provider, Stripe, confirms payment and the Customer receives notice that the subscription has been activated. The corresponding invoice is made available through the billing portal.

3.3 Authority

The Customer represents that it has the legal capacity and internal authority required to subscribe and to bind the legal entity or individual on whose behalf it acts.

4. Plans and pricing

4.1 Plans and pricing structure

The applicable terms, including billing method, unit price, scope, optional modules, commitment period, and any discounts, are defined in the commercial agreement or, where applicable, the pilot partner agreement signed by Decalab and the Customer. Depending on the selected plan, billing may be:

  • Per user (“per seat”);
  • Per managed unit;
  • A flat fee;
  • Or based on any other unit agreed by the parties.

Certain modules are optional and billed separately only when enabled for the Customer, including, without limitation, telephony, specific integrations, and additional business connectors.

Prices are stated exclusive of tax. VAT and any other applicable taxes are added in accordance with applicable law.

Current standard plans and public pricing are published at https://elron.ai or provided to the Customer at the time of subscription.

4.2 Trial period

Unless the signed commercial agreement provides otherwise, the Customer receives a 30-day trial period beginning when the Service is made available. If the Customer ends the Service during this period and provides notice before it expires, amounts paid at order for the first month will be refunded in full.

At the end of the trial period, billing continues under the signed commercial agreement unless the Customer has canceled beforehand.

4.3 Changes in scope

The Customer may adjust its subscription scope, including the number of users, managed units, or enabled modules, as permitted by the commercial agreement. Any change results in a billing adjustment for the following period.

4.4 Changes to public pricing

Decalab may change its public pricing at any time. Any change will be communicated by email to the billing address associated with the account at least 30 days before it takes effect. New pricing applies upon the Customer’s next subscription renewal. A Customer that does not accept the new pricing may terminate its subscription without penalty before the effective date by sending written notice to billing@elron.ai.

Pricing expressly fixed by a commercial agreement or pilot partner agreement remains applicable for the period stated in that agreement.

5. Payment terms

5.1 Payment provider

Payments are processed by Stripe Payments Europe Ltd., an approved subprocessor. Decalab does not directly store or process the Customer’s card details.

5.2 Payment methods

Accepted payment methods are those offered by Stripe at checkout, including Visa, Mastercard, and American Express cards and, where available, SEPA direct debit.

5.3 Billing dates

Subscriptions are billed in advance on the subscription anniversary date for monthly plans or on the annual anniversary date for annual plans.

5.4 Payment failure

If payment is not received when due:

  • The Customer receives an automated reminder;
  • After 7 days from the failed-payment notice, Decalab may suspend access to the Service;
  • After 30 days from the failed-payment notice, Decalab may terminate the subscription and delete data in accordance with the DPA and Privacy Policy, without affecting its right to collect outstanding amounts;
  • In accordance with Article L441-10 of the French Commercial Code, late payment between businesses automatically gives rise to late-payment interest equal to three times the French statutory interest rate and a fixed €40 recovery fee. Decalab may claim additional documented recovery costs.

6. No right of withdrawal

Because the Service is intended exclusively for professional use and marketed on a B2B basis, the withdrawal right set out in Articles L221-18 et seq. of the French Consumer Code does not apply.

The Customer expressly acknowledges that, before subscribing, it received all necessary information regarding the essential characteristics of the Service, its price, and its termination terms.

7. Term, renewal, and termination

7.1 Term

The subscription begins on the activation date and continues for the selected monthly or annual term.

7.2 Automatic renewal

Unless terminated in accordance with Section 7.3, the subscription automatically renews for successive periods of the same length at the rates in effect on the renewal date.

7.3 Termination by the Customer

The Customer may terminate its subscription at any time through the billing portal in its account. Termination takes effect at the end of the current, already billed period. No refund is due for a period already underway.

7.4 Termination by Decalab

Decalab may terminate the subscription without notice or compensation in the event of:

  • A payment default not cured under Section 5.4;
  • A material breach by the Customer of the Terms of Use, these Terms of Sale, or applicable law;
  • A serious risk to the security of the Service or to third-party rights;
  • A request from a competent judicial or administrative authority.

Decalab may also terminate the subscription with 90 days’ written notice if all or part of the Service is discontinued. In that case, Decalab will refund the unused portion of any prepaid period.

7.5 Effect of termination

Access to the Service is disabled when termination takes effect. Customer data is retained and/or deleted in accordance with the DPA and Privacy Policy.

Any outstanding amounts remain payable.

8. Decalab warranties and obligations

Decalab will provide the Service with the reasonable care and diligence expected of a professional SaaS provider, subject to the limitations in the Terms of Use, including the absence of a general availability warranty, the absence of an SLA commitment outside specific agreements, and the “as is” nature of AI features.

In particular, Decalab will:

  • Implement the technical and organizational measures described in the DPA;
  • Notify the Customer of any personal data breach affecting its data within the timeframes stated in the DPA;
  • Provide technical support on business days, Monday through Friday from 9:00 a.m. to 6:00 p.m. Paris time, excluding French public holidays, at support@elron.ai.

9. Customer obligations

The Customer agrees to:

  • Pay all amounts when due;
  • Use the Service in accordance with the Terms of Use and applicable law;
  • Keep its billing information and payment methods current;
  • Designate a single point of contact for sales and legal communications;
  • Inform users within its organization of the rules governing use of the Service and ensure compliance with them.

10. Limitation of liability

The limitations of liability in Section 11 of the Terms of Use apply in full to these Terms of Sale. Decalab’s total aggregate liability for all loss or damage will not exceed the total amount, exclusive of tax, actually paid by the Customer to Decalab during the 12 months preceding the event giving rise to the claim.

11. Force majeure

The force majeure provisions in Section 13 of the Terms of Use apply in full to these Terms of Sale.

12. Confidentiality

Each party agrees to protect the other party’s confidential information obtained in connection with the agreement. Confidential information includes financial, commercial, technical, operational, and strategic information identified as confidential or whose nature is manifestly confidential.

This confidentiality obligation applies throughout the agreement and for 5 years after it ends. For trade secrets within the meaning of Articles L. 151-1 et seq. of the French Commercial Code, the obligation continues for as long as the information remains secret. It does not apply to information that enters the public domain without fault of the receiving party or is disclosed by order of a competent public authority.

13. Intellectual property

The intellectual property provisions in Section 7 of the Terms of Use apply in full to these Terms of Sale.

14. Personal data

Processing of personal data is governed by the Privacy Policy and, where applicable, the DPA, which serves as the data processing agreement required by Article 28 GDPR.

15. Changes to these Terms of Sale

Decalab may amend these Terms of Sale at any time.

Any material change affecting pricing, term, termination terms, warranties, or liability will be communicated to the Customer by email at its billing address at least 30 days before it takes effect. The amended Terms of Sale apply upon the next renewal. A Customer that does not accept the changes may terminate its subscription without penalty before their effective date.

Minor changes, including editorial corrections, clarifications, and contact-detail updates, take effect when published.

16. Assignment

The Customer may not assign any of its rights or obligations under these Terms of Sale without Decalab’s prior written consent. Decalab may freely assign these Terms, including to an affiliate or an acquirer of all or part of its business.

17. Governing law and jurisdiction

These Terms of Sale are governed by French law.

Any dispute concerning their formation, validity, interpretation, or performance will, unless resolved through good-faith discussions initiated within 30 days, be subject to the exclusive jurisdiction of the Paris Commercial Court, including in cases involving multiple defendants, third-party claims, or urgent proceedings, except where mandatory law provides otherwise.

18. Contact

  • Sales / billing: billing@elron.ai
  • Legal: legal@elron.ai

DECALAB EURL — 149 avenue du Maine, 75014 Paris, France Paris RCS 993 486 315 — EU VAT FR00 993 486 315