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Terms of Use

Version: v1.0 — Last updated: May 1, 2026

1. Purpose and acceptance

These Terms of Use govern access to and use of the Elron service (the “Service”), published by DECALAB, a French single-member limited liability company (EURL) with share capital of €180,000, whose registered office is located at 149 avenue du Maine, 75014 Paris, registered with the Paris Trade and Companies Register under number 993 486 315 (“DECALAB,” “Decalab,” or “we”). Elron is the trade name and SaaS service operated by DECALAB on the elron.ai domain.

The Service is an intelligent property management assistant. It is intended exclusively for professional use by legal entities or individuals acting in a professional capacity in property, rental, or administrative management, including real estate agencies, property managers, rental management companies, and professional landlords.

Access to the Service requires full acceptance of these Terms of Use, the Terms of Sale, and the Privacy Policy. Acceptance occurs when an account is created or, if earlier, upon first use of the Service.

The user (“you” or “User”) represents that they are at least 18 years old, have legal capacity to contract, and are acting in a professional capacity.

2. Description of the Service

Elron is a Software as a Service (SaaS) platform whose principal features include:

  • Centralized, intelligent processing of property-management email correspondence;
  • Automatic creation of tickets and action plans from incoming messages;
  • AI-assisted generation of replies, drafts, summaries, and overviews;
  • Connection to Google accounts (Gmail, Calendar) and/or Microsoft accounts (Outlook) through OAuth;
  • Tracking of communication history, contacts such as tenants, owners, and vendors, and interventions;
  • Dashboards and management metrics;
  • A conversational chat interface for interacting with AI about a ticket or topic.

Decalab may add, modify, or remove Service features without liability, provided that Users are informed when a change materially affects use of the Service.

3. Account creation

Access to the Service is limited to users with an account previously created or approved by Decalab. Decalab may reject a registration request without giving a reason.

The User agrees to provide accurate, complete, and current information during registration and to keep that information current throughout use of the Service. An account created using false, misleading, or fraudulent information may be suspended or terminated without notice or refund.

The User is solely responsible for keeping credentials confidential and for all actions taken through the account. Any suspected misuse, loss, or compromise of credentials must be reported promptly to support@elron.ai.

4. Connecting a Google or Microsoft account

Full use of the Service requires connecting one or more Google and/or Microsoft accounts through OAuth 2.0.

When making that connection, the User expressly authorizes Elron to:

  • Read messages, metadata, and attachments in the connected account or accounts;
  • Update message labels, read/unread status, folders, and tags;
  • Send messages from the connected account or accounts at the User’s express request, based on drafts approved by the User.

The precise permissions requested, known as OAuth scopes, are presented by the identity provider (Google or Microsoft) when the account is connected. The User may revoke those permissions at any time through the security settings of the relevant Google or Microsoft account. Revocation immediately disables dependent features.

Decalab will use these permissions only to provide the features requested by the User and in accordance with the Privacy Policy. Elron’s Gmail OAuth integration has completed a CASA Tier 2 assessment in accordance with Google’s requirements.

4 bis. Customer-connected third-party services

The Service lets the User connect Elron to third-party services used by the Customer, including customer relationship management tools, property or building management software, collaborative suites, calendars, and other integrations enabled by the User, in order to enrich or automate workflows.

The User expressly acknowledges and agrees that:

  • Enabling a third-party integration is solely the User’s decision and responsibility;
  • The User has the lawful right to connect data from those third-party services to Elron and to authorize Elron to process it for purposes of the Service;
  • Connected third-party services are not operated by Decalab and are governed by their own terms and privacy policies, for which Decalab is not responsible;
  • For data obtained through these integrations, Decalab acts as a processor within the meaning of Article 28 GDPR, in accordance with the DPA;
  • Decalab is not responsible for the unavailability, modification, interruption, or pricing of a connected third-party service.

The User may revoke an integration at any time through Service settings or directly through the third-party provider. Revocation immediately disables dependent features.

5. Artificial intelligence-generated content

The Service includes generative artificial intelligence features, including reply drafting, summaries, overviews, classification, and action suggestions. These features rely on large language models operated by Decalab and/or third-party providers, including Google Gemini.

The User expressly acknowledges that:

  • AI-generated content may contain errors, inaccuracies, omissions, bias, or inappropriate content;
  • No email is sent and no contractual, legal, or financial action is taken without the User’s express approval;
  • The User is solely responsible for any content they choose to send, communicate, or use based on AI suggestions;
  • The User will systematically review generated content before sending or using it operationally, particularly where legal, contractual, financial, or administrative obligations are involved;
  • Decalab is not liable for direct or indirect consequences arising from unreviewed use of AI-generated content.

Decalab provides AI features on an “as is” and “as available” basis, without any warranty as to accuracy, fitness for a particular purpose, or regulatory compliance of generated content.

6. Acceptable use

The User agrees not to:

  • Use the Service for unlawful, fraudulent, misleading, defamatory, harassing, or rights-infringing purposes;
  • Send unsolicited communications or spam through the Service, or otherwise violate anti-spam law, including the GDPR, the French Data Protection Act, and the ePrivacy Directive;
  • Circumvent, disable, or compromise Service security controls;
  • Probe, scan, or test Service vulnerabilities without prior written authorization;
  • Overload the infrastructure, including through excessive automated API calls, or disrupt operation of the Service;
  • Use the Service to develop a competing service or automatically extract protected elements;
  • Distribute viruses, malware, or other harmful code through the Service;
  • Impersonate another person or misrepresent the origin or nature of AI-generated content.

A breach of these obligations may result in immediate account suspension or termination without notice or refund, without limiting any claim Decalab may bring for resulting loss.

7. Intellectual property

7.1 Decalab property

The Service, its source code, interfaces, databases, proprietary AI models, prompts, trademarks, logos, and other distinctive elements are and remain the exclusive property of Decalab or its licensors.

Subject to payment of all amounts due and compliance with these Terms of Use, Decalab grants the User a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service during the subscription term and for its intended purpose.

7.2 User Content

The User retains all intellectual property rights in content uploaded, imported, or generated through the Service (“User Content”), including emails, files, and property and tenant information.

For the term of the agreement and only to the extent necessary to operate and improve the Service, the User grants Decalab a worldwide, royalty-free, non-exclusive license to host, process, index, transform, including into vector representations for semantic search, and display User Content.

Regarding use of User Content to improve and train artificial intelligence models:

  • Decalab does not use identifiable User Content to train general-purpose AI models made available to third parties;
  • Third-party AI providers used by Decalab are contractually required not to reuse User Content to train their models;
  • Decalab may use aggregated and/or anonymized data derived from User Content for internal purposes of improving Service quality, security, and performance, provided that no individual can reasonably be reidentified. This processing is based on Decalab’s legitimate interest in improving the Service as described in the Privacy Policy.

7.3 Feedback

If the User provides suggestions, feedback, improvement ideas, or bug reports, Decalab may use them freely without obligation, compensation, or attribution.

8. Service availability

Decalab endeavors to make the Service available 24 hours a day, 7 days a week, subject to maintenance, updates, outages affecting third-party providers such as cloud hosting, payment providers, or AI providers, and force majeure events.

No service-level agreement (SLA) is provided under these Terms of Use. A separate SLA may be negotiated in specific agreements for high-volume accounts.

Decalab may interrupt the Service for maintenance and will endeavor to schedule maintenance during low-activity periods and inform Users where possible.

9. Suspension and termination

9.1 By the User

The User may stop using the Service or request account deletion at any time through application settings or by contacting support@elron.ai. Financial terms of termination are governed by the Terms of Sale.

9.2 By Decalab

Decalab may suspend or terminate the User’s access immediately and without notice in the event of:

  • A breach of these Terms of Use, the Terms of Sale, or the Privacy Policy;
  • A serious risk of a security incident, fraud, or infringement of third-party rights;
  • A request from a competent judicial or administrative authority;
  • Failure to pay amounts due after the reminder period specified in the Terms of Sale;
  • Complete or partial discontinuation of the Service following reasonable notice.

9.3 Effect of termination

When termination takes effect, the User loses access to the Service. Data retrieval and deletion are described in the Privacy Policy and DPA.

Provisions intended to survive termination, including intellectual property, disclaimers and limitations of liability, indemnification, governing law, and jurisdiction, remain in effect.

10. Warranty disclaimers

To the fullest extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE,” without express or implied warranty of any kind, including any warranty of:

  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement;
  • Availability or error-free, uninterrupted operation;
  • Accuracy, completeness, or reliability of AI-generated content;
  • Commercial or operational results.

The User acknowledges that they use the Service at their sole risk.

11. Limitation of liability

To the fullest extent permitted by law, except in cases of gross negligence or willful misconduct:

  • Decalab will not be liable for indirect, consequential, intangible, special, or punitive loss or damage, including loss of opportunity, profits, revenue, customers, data, reputation, or anticipated savings, arising directly or indirectly from use of or inability to use the Service;
  • Decalab’s total aggregate liability for all loss or damage will not exceed the total amount actually paid by the User to Decalab during the 12 months preceding the event giving rise to the claim. If no payment was made, the cap is zero euros (€0);
  • Decalab is not liable for the failure, unavailability, or modification of third-party services on which it relies, including cloud hosting, identity providers, payment providers, AI providers, or network operators, or that the Customer connects to the Service.

These limitations apply only to the extent permitted by applicable law.

12. Indemnification

The User agrees to defend, indemnify, and hold harmless Decalab and its officers, employees, contractors, and affiliates from any action, claim, demand, judgment, or cost, including reasonable legal fees, arising directly or indirectly from:

  • The User’s use of the Service;
  • User Content, including communications sent to third parties from AI-generated drafts approved by the User;
  • The User’s breach of these Terms of Use, the Terms of Sale, applicable law, or third-party rights.

13. Force majeure

Neither party is liable for a failure caused by a force majeure event within the meaning of Article 1218 of the French Civil Code, including natural disasters, pandemics, armed conflict, large-scale cyberattacks such as DDoS or ransomware, major cloud-provider outages including Google Cloud Platform, decisions by public authorities, or any other cause beyond the parties’ reasonable control.

14. Changes to the Service and these Terms

Decalab may modify the Service or these Terms of Use at any time.

For a material change affecting the scope of the Service or the User’s rights and obligations, Decalab will notify the User by email to the address associated with the account and/or through an in-app banner at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the amended Terms. If the User does not accept the change, the User may terminate the account without penalty within 30 days after the effective date.

Minor changes, including editorial corrections and clarifications, take effect when published.

15. Governing law and jurisdiction

These Terms of Use are governed by French law.

Any dispute concerning their formation, validity, interpretation, or performance that is not resolved amicably is subject to the exclusive jurisdiction of the Paris Commercial Court, including in cases involving multiple defendants, third-party claims, or urgent proceedings, except where mandatory law provides otherwise.

16. Miscellaneous

  • Entire agreement: these Terms of Use, the Terms of Sale, the Privacy Policy, and, where applicable, the DPA constitute the entire agreement between the parties concerning the Service.
  • Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.
  • No waiver: no tolerance, delay, or waiver, even if repeated, constitutes a waiver of any provision of these Terms.
  • Assignment: the User may not assign any rights or obligations under these Terms without Decalab’s prior written consent. Decalab may freely assign these Terms, including to an affiliate or an acquirer of all or part of its business.
  • Notices: notices may validly be sent by email to the address associated with the User’s account for notices to the User, or to legal@elron.ai for notices to Decalab.

17. Contact

Questions about these Terms of Use:

  • Support: support@elron.ai
  • Legal notices: legal@elron.ai
  • GDPR requests: privacy@elron.ai

DECALAB EURL — 149 avenue du Maine, 75014 Paris, France Paris RCS 993 486 315